{"id":141,"date":"2025-12-04T10:09:16","date_gmt":"2025-12-04T10:09:16","guid":{"rendered":"https:\/\/imaginemanagementgames.nl\/?p=141"},"modified":"2025-12-04T10:09:16","modified_gmt":"2025-12-04T10:09:16","slug":"van-kennis-naar-kunde-praktisch-leren-met-spelsimulaties","status":"publish","type":"post","link":"https:\/\/imaginemanagementgames.nl\/en\/2025\/12\/04\/van-kennis-naar-kunde-praktisch-leren-met-spelsimulaties\/","title":{"rendered":"From knowledge to skill: practical learning with game simulations"},"content":{"rendered":"

Part 33 in the series \" revisited\u201d<\/em><\/p>\n

Successfully implementing a new way of working requires more than just knowing terminology and procedures. Employees must experience what the new approach delivers for customers and for their own work.<\/p>\n

An example of this is Hands-on ITIL \u2013 a training program that we developed because traditional training mainly focuses on knowledge (the what and why), while application in practice also requires skills such as process awareness, process-based work, customer-oriented work and collaboration.<\/p>\n

MainPort as the core
\nIn the MainPort simulation, participants work in a realistic service management environment. Under time pressure, they solve recognizable incidents and bottlenecks, make decisions and immediately experience the consequences. This is done in several rounds, so that insights are always deepened and linked to ITIL principles.<\/p>\n

Advantages of this approach:<\/p>\n

\ud83d\udd39Direct practical experience: participants experience for themselves how ITIL processes work together
\nSterk strong customer perspective :the simulation makes visible what decisions mean for customer satisfaction
\n\ud83d\udd39Motivating and activating: learning by doing increases engagement and stimulates application in your own organization
\n\ud83d\udd39Insight into coherence: participants see how processes influence each other and what role communication plays
\nVan from island to collaboration: breaks silos and encourages a collaborative, business approach<\/p>\n

Programme design: simulation, practice and theory
\n- MainPort practice day (8 hours)
\nIntroduction and application of ITIL principles in simulation. The learning cycle is repeated several times for maximum learning efficiency.<\/p>\n

- Online learning environment (average 16 hours of self-study)
\nDeepening the theory linked to simulation experiences, with social learning and online coach.<\/p>\n

What does it yield?<\/p>\n

Participants develop knowledge (the what and why), but also:
\n\ud83d\udd39Process awareness: know the different processes and their coherence
\n\ud83d\udd39Process-based Working: be able to recognize roles, goals and responsibilities
\nWerken working together: understanding the 'bigger picture' and their contribution to team goals
\nKL customer-oriented work: understand that their work is aimed at creating value for the customer<\/p>\n

Why does this work?
\nWith this combination of simulation, practice and theory, participants not only gain knowledge, but also the skills and insights to apply this in their work. They experience why the principles work before studying the theory \u2013 which greatly increases motivation and understanding.<\/p>\n

Do you recognize this? How do you ensure that knowledge is actually applied?<\/p>\n

Next time: individual and relational problems in game simulations<\/p>\n

Did you find this interesting? Like, share or tag colleagues who also work with game and game simulations.<\/p>","protected":false},"excerpt":{"rendered":"

Deel 33 in de serie “Opnieuw bezien” Het succesvol invoeren van een nieuwe manier van werken vraagt meer dan het kennen van terminologie en procedures. Medewerkers moeten ervaren wat de nieuwe aanpak oplevert voor klanten \u00e9n voor hun eigen werk. Een voorbeeld hiervan is Hands-on ITIL – een trainingsprogramma dat we ontwikkelden omdat traditionele trainingen…<\/p>","protected":false},"author":1,"featured_media":142,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-niet-gecategoriseerd"],"yoast_head":"\nVan kennis naar kunde: praktisch leren met spelsimulaties - Imagine Management Games<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/imaginemanagementgames.nl\/en\/2025\/12\/04\/van-kennis-naar-kunde-praktisch-leren-met-spelsimulaties\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Van kennis naar kunde: praktisch leren met spelsimulaties - Imagine Management Games\" \/>\n<meta property=\"og:description\" content=\"Deel 33 in de serie “Opnieuw bezien” Het succesvol invoeren van een nieuwe manier van werken vraagt meer dan het kennen van terminologie en procedures. 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